Refund policy

Student Attendance:

Please review your calendar and confirm your availability (and that of any co-attendees) before finalizing your booking.

Attendance for the full class term is the responsibility of the student.

No refunds or credits will be issued for missed classes, and additional makeup classes will not be scheduled.

Cancellation Policy

The Kiln Room Ceramic & Art Studio reserves the right to cancel classes before they begin. We will provide as much notice as possible if cancellation is necessary.

A full refund will be issued if a class/workshop is cancelled by The Kiln Room

Refund Policy:

If you cancel at least 14 days before the class or event, a full refund (minus a $10 processing fee) is available.

No refunds will be issued if you cancel within 13 days of the class or event. However, we understand that unforeseen circumstances may arise, and we will do our best to accommodate you. If you cannot attend the workshop or series of lessons you signed up for and have someone who can replace you, transfers to other attendees are permitted under certain circumstances.

Gift Certificates:

If you paid for your class with a Gift Certificate, please bring it with you on the day of the event if its a physical card.

If you need to cancel or transfer your spot, the Gift Certificate may be applied to a future booking, in accordance with the same cancellation and transfer policies outlined above.

Kiln Breakage Disclaimer:

Pottery is an unpredictable art form, and while we take great care with your pieces, we cannot guarantee that everything you make will make it out of the kiln intact. Although this is rare, when it happens, it is simply the nature of pottery, and some things are beyond our control. We appreciate your understanding.

Marketing:

Classes or classwork may be photographed or filmed for use in marketing